*For your safety, our resort does not request payments via social media or chat. Please book and pay only through our official website or authorized OTA partners. Please resort any suspicious messages to our team immediately.
Booking Confirmation: All reservations must be confirmed with a valid credit card (The card details was for booking secured only). A confirmation email will be sent to the provided email address.
Group Bookings: For group bookings of more than 5 rooms, please contact our reservations team directly.
Standard Rate: Cancellations made up to 48 hours before the check-in date are free of charge. Cancellations made within 48 hours of the check-in date will be charged for the first night’s stay.
Non-Refundable Rate: No refunds are available for cancellations or modifications.
Group Bookings: Group bookings require a 30-day cancellation notice to avoid charges.
Check-In Time: From 2:00 PM.
Check-Out Time: By 12:00 PM.
Early Check-In/Late Check-Out: Subject to availability and may incur additional or free of charges. Please contact the front desk to arrange.
Accepted Payment Methods: We accept Visa, MasterCard, American Express, and cash payments (KH Riels and US Dollar only).
Deposit: A deposit may be required at the time of booking or upon check-in.
Taxes and Fees: Room rates are subject to applicable taxes and fees.
Children Policy: Children of all ages are welcome. Children under the age of 6 stay free of charge when using existing beds.
Extra Beds: Extra beds and cribs are available upon request and subject to availability. Additional charges may apply.
Pet Policy: Pets are not allowed, with the exception of service animals.
Non-Smoking: Our hotel is a non-smoking property. A cleaning fee will be charged 50.00 USD for violations.
Parking: On-site parking is available for guests.
Personal Information: We are committed to protecting your privacy. Personal information collected during the booking process will be used solely for the purpose of your reservation and stay.
Behavior: Guests are expected to conduct themselves appropriately and to comply with hotel policies and procedures. Disruptive behavior will not be tolerated.
Responsibility: Guests are responsible for any damages or losses caused to the property. Charges will be applied for any damages or missing items.
Emergency Procedures: Please familiarize yourself with the emergency procedures outlined in your room.
Health Guidelines: Follow all health and safety guidelines as provided by the hotel and local authorities.
Front Desk: For any questions or assistance, please contact our front desk available 24/7.
Phone: (+855) 93 962 200
Email: book@sarairesort.com